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Refund Policy

Effective Date: 25th September 205

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At On Your Mark’s English, we value transparency and want our students to feel confident when booking lessons. This Refund Policy outlines the circumstances under which refunds are granted.

 

General Policy

  • Refunds are only issued in rare circumstances and are reviewed on a case-by-case basis.

  • Refunds are not available for late cancellations, rescheduled lessons beyond the free allowance, or no-shows.

 

Cancellations

  • Lessons cancelled with at least 24 hours’ notice are not eligible for refunds, but may be rescheduled under our Booking & Cancellation Policy.

  • Students are allowed one free cancellation per month. Any additional cancellations are charged in full and are non-refundable.

 

No-shows and Lateness

  • If a student fails to attend a lesson without notice, the lesson is considered a no-show, and the full fee applies.

  • If a student arrives more than 15 minutes late, the lesson will be treated as a no-show and is non-refundable.

 

Packages & Discounts

  • Packages (e.g., Buy 5 get 1 free) must be used within 3 months of purchase.

  • Unused or partially used packages are non-refundable.

 

Teacher Cancellations

  • If the teacher must cancel a lesson, it will be either rescheduled or refunded, whichever is most convenient for the student.

 

Technical Issues

  • On Your Mark’s English is not responsible for technical issues on the student’s side (e.g., internet problems, device failures). These lessons are non-refundable.

  • If a lesson is interrupted due to teacher-side technical issues, the lesson will be rescheduled at no extra cost.

 

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